Caroline is the Clinical Lead for the Digital Health Transformation Service leading the scale and spread of innovation nationally, working with NHS and healthcare organisations and services to safely deliver care in innovative way.

Caroline began working on the ChatHealth messaging project in 2012 and went on to launch ChatHealth across the School Nursing service in Leicestershire in 2014 and subsequently across the UK.

In 2021, Caroline completed a fellowship with the NHS Innovation Accelerator and also undertook the NHS Clinical Entrepreneurs Programme. Caroline is passionate about clinical safety, sharing of best practice and ensuring that service users can access healthcare in a way that suits them. 

Caroline qualified as a Children’s Nurse in 2007 from Sheffield Hallam University. She worked within the acute care setting up until 2011, and then began work in community services across both School Nursing and Children’s Community Nursing. In 2014 Caroline was awarded the title of Queens Nurse for her work in innovation within the NHS.