Lucy is a Clinical Business Analyst and Change Manager at University Hospitals Birmingham (UHB), where she helps manage the in-house Electronic Health Record (EHR) system, PICS. With seven years of experience in digital change and a background as a registered adult nurse, Lucy combines clinical expertise with Business Analysis skills to improve healthcare delivery.

In her role, Lucy leads a team of clinically trained professionals dedicated to enhancing the EHR system for better usability and patient safety. She works closely with stakeholders to ensure that changes are operationally effective and aligned with the digital health roadmap supported by the wider Digital Health Team.