Measuring what is meaningful: how do we effectively evaluate digital change?
Kathrin Cresswell explores the growing focus on productivity in healthcare digitalisation and questions whether current approaches risk measuring the wrong things. Drawing on nearly two decades of evaluating complex NHS digital programmes, this session will examine the limitations of productivity metrics, the unintended consequences of focusing only on what is easily measurable, and why context, learning and the “invisible work” of care matter. The discussion will offer practical reflections on how we can better assess value and impact in digital health transformation.
