Deputy Director of Innovation, Digital Care Models, NHS England

The management of patient flow through the healthcare system continues to be a key challenge for the majority of NHS organisations. We will discuss how the adoption of modern methods of digital communications could help to break down the communication barriers between organisations and key stakeholders including the patient and their family or advocates. We will consider how an engagement led approach could impact on difficult areas such as complex discharge management, ensuring that all parties have a shared view of the timeline to discharge and the real-time progress towards the expected discharge date.