Masterclass: the impact of modern digital communications on patient flow – supported by Salesforce
    The management of patient flow through the healthcare system continues to be a key challenge for the majority of NHS organisations. We will discuss how the adoption of modern methods of digital communications could help to break down the communication barriers between organisations and key stakeholders including the patient and their family or advocates. We will consider how an engagement led approach could impact on difficult areas such as complex discharge management, ensuring that all parties have a shared view of the timeline to discharge and the real-time progress towards the expected discharge date.

    Chair: Jon Hoeksma, CEO, Digital Health 


    Lisa Emery

    Chief Transformation, Innovation and Digital Officer – NHS Sussex
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    Richard Boyd

    EMEA Health Enterprise Architect, Public Sector – Salesforce
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    Richard Samuel

    Deputy Director of Innovation, Digital Care Models, NHS England
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    Jane Tyacke

    Director of Strategy & Business Development – Salesforce
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    Jon Hoeksma

    CEO, Digital Health 
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    July 28 @ 12:20
    12:20 — 13:20

    Jane Tyacke, Lisa Emery, Richard Boyd, Richard Samuel