Fellow, Nuffield Trust

In the rapidly advancing landscape of digital communications, NHS organisations encounter challenges in embracing these technologies. Join us as we launch a compelling whitepaper that delves into the current state of digital communications with patients within the NHS, based on interviews with a cross-section of NHS digital leaders carried out by Digital Health. Through an insightful exploration, we will identify the barriers impeding progress and examine the limited digital interactions with patients, which often rely heavily on traditional methods such as letters. This session will shed light on the potential for digital health solutions to revolutionise healthcare delivery, improving patient communication and engagement. from Simon: Save the fridge magnets! Letters don’t cut it anymore. Patients expect to be communicated with by their preferred choice of route. Join us as we launch a compelling white paper that delves into the current state of digital communications within the NHS through an insightful exploration, we will identify the barriers impeding progress, and examine the limitations on digital interactions with patients, which often rely heavily on more traditional methods. This session will show the value in building a rich, nuanced view of patients, and how they respond to different communications; thereby ensuring greater understanding, better engagement, increased efficiency, and reducing the burden on staff.